Return & Refund Policy

Last updated: [31/03/2026]

Thank you for shopping with us at PAPILLA by Kim Lim. We value your satisfaction and aim to provide a smooth and transparent experience. Please read our Return & Refund Policy carefully before making a purchase.

1. General Policy

Due to the nature of our products and services, we only accept returns and refunds under specific conditions as outlined below.

2. Products (Hair & Scalp Care Items)

2.1 Eligibility for Return

You may request a return or exchange if:

• The product is damaged, defective, or incorrect upon delivery
• The request is made within 7 days of receiving the product
• The item is unused, unopened, and in its original packaging

2.2 Non-returnable Items

We do not accept returns or refunds for:

• Opened or used products
• Products damaged due to misuse or improper storage
• Change of mind after purchase

3. Services (Scalp Treatments)

3.1 Appointment & Cancellation

• Appointments must be canceled or rescheduled at least 12 hours in advance

3.2 Refund for Services

• All service purchases are non-refundable

4. How to Request a Return or Refund

Please contact us with the following details:

• Order number
• Proof of purchase
• Photos/videos (in case of damaged or incorrect items)

📩 Contact: klhealthth2024@gmail.com
📞 Phone: +66 99 649 2585

6. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically.

If you have any questions, please feel free to contact our team. We are here to help.